My NES Scanner is not working with Windows 10. What can I do?

Due to a recent update to Windows 10 some clients have had issues plugging their NES scanning device in.

While we find a permanent solution to this problem, please follow these instructions:

  1. Ensure all programs are closed.

  2. Plug scanner into USB ports, unplug any other USB devices.

  3. Right-click on the start button (bottom-left of screen)

  4. Click ‘Device Manager’

  5. For each of the items named ‘HID-compliant device’ and ‘USB Input Device’ right click on the name and click ‘Uninstall’, click ‘OK’ to the confirmation message.

  6. Close Device Manager

  7. Unplug scanner.

  8. Plug the scanner in, the driver should be automatically installed, this may take a couple of minutes.

  9. Open Desktop software, run a scan

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